Alpine Equine Hospital Financial Credit policy 2021
At Alpine Equine we strive to deliver the best care for your horse at a reasonable price. To help make payment easy, we accept several payment options, including cash, checks and all the major credit cards. Our payment guidelines and policies are as follows:
- Payment is due at the time services are rendered and in full upon receipt of statement. This helps keep our administrative costs down, allowing us to focus our energy on customer service and providing superb equine veterinary care.
- Customers may pay via cash, check, debit or credit card. We take Visa, Mastercard, Discover and American Express. In order to be valid, cards must be signed by the card owner. Clients are required to keep a credit card on file for those that wish not to pay at the time of service.
- Credit may be extended at the sole discretion of Alpine Equine Hospital and Dr Maker.
- If credit is extended, monthly payments must be at least 20% of total balance to allow clients to remain in good standing with full services provided. If the minimum monthly payment amount is not met services will need to be paid for at the time they are provided until the past due balance has been brought to current. Total balance owed is not to exceed $5000.00 All online and hospitalized pharmacy medications must be paid for at the time of pick up or when ordered/picked up Surgical or Critical Care cases that are admitted to the hospital require a 50% deposit of the high end of the estimate, at admission, and are required to be paid in full at the time of discharge or end of care.
- Critical care cases can be expensive. He strive to offer choices in the level of medical and surgical care offered. Being prepared financially can ease considerably the emotional burden when making decisions for the well-being of your horse. Please consider possible medical financial support options such as an insurance policy, an emergency credit card or other alternative that might help ease the financial strain when dealing with a medical emergency. We look forward to serving you and your horse!
Effective communication and understanding of practice fees and financial policy are vital elements in establishing and maintaining a rewarding professional relationship between client and veterinarian. Most of our fees are predictable, and can be quoted prior to seeing your horse. Others such as those requiring emergency or extensive diagnostic procedures can only be estimated. All clients are sincerely encouraged to discuss the costs of necessary procedures with us prior to their administration to avoid any misunderstandings.
Client Registration Form
A fully completed welcome form must be in our files for us to provide veterinary care (routine or emergency) for a patient. We update or files annually If we haven't seen your horse(s) annually we ask you to complete this form at your next visit
Payment of fees
Fees are payable at the time of veterinary service for clients without preauthorized credit. We accept payments in cash or by check, Visa, MasterCard, Discover or American express. Invoices are mailed or emailed when payments are made via credit cards.
New clients are required to complete and return our Credit Card Authorization Form if they will not be paying by check at the time of service. A copy of your bill and credit card receipt will be mailed or emailed to you depending on your wishes.
Invoices and patient summaries where appropriate are e-mailed or emailed after each veterinary visit. Our staff is always available to discuss your horse's medical billing statements.
Our computer billing cycle closes on the last day of each month when statements that summarize outstanding invoices and the total balance due on account are mailed.
All overdue accounts are charged 18% interest per annum (charged as 1.5% monthly) if payment in full is not received by the last day of the billing month.
Past Due Accounts
Accounts with any portion of an outstanding balance over 30 days from date of service are considered past due. Past due balances (more than 30 days from date of service) are automatically billed to your credit card at the end of each monthly billing cycle. We do not bill beyond 30 days without approved credit.
A fee of $25.00 is charged for each check returned for non-payment.
Is your horse insured?
If your horse is insured, please plan on paying for our veterinary services directly. We do not bill insurance companies - only patient owners. We strive to complete insurance paperwork once received in a timely manner. Insurance arrangements do not affect when payment for veterinary services is due.
Leasing a Horse?
If you plan to enter into a lease arrangement with another party, please let us know before the lease period begins. We are only able to change billing parties once both parties involved in the lease have contacted our office to authorize us to make adjustments (this process can be accomplished by phone). We are not able to make retroactive billing changes.
Billing or Appt Questions?
We are always available in the office weekdays from 8:00 a.m. to 5:00 pm. Please call our office desk at 970-379-7100 option 2