At Alpine Equine we strive to deliver the best care for your horse at a reasonable price. To help make payment easy, we accept several payment options, including cash, checks and all the major credit cards. Our payment guidelines and policies are as follows:
- Payment is due at the time services are rendered. This helps keep our administrative costs down, allowing us to focus our energy on customer service and providing superb equine veterinary care.
- Customers may pay via cash, check, debit or credit card. We take Visa, Mastercard, Discover and American Express. In order to be valid, cards must be signed by the card owner.
We look forward to serving you and your horse!
Alpine Equine Hospital Financial policy
Effective communication and understanding of practice fees and financial policy are vital elements in establishing and maintaining a rewarding professional relationship between client and veterinarian. Most of our fees are predictable, and can be quoted prior to seeing your horse. Others such as those requiring emergency or extensive diagnostic procedures can only be estimated. All clients are sincerely encouraged to discuss the costs of necessary procedures with us prior to their administration to avoid any misunderstandings.
Client Registration Form
We request a fully completed welcome form be in our files for us to provide veterinary care (routine or emergency) for a patient. If we haven't seen your horse(s) annually we ask you to complete this form at your next visit
Payment of fees
Fees are payable at the time of veterinary service for clients without preauthorized credit. We accept payments in cash or by check, Visa, MasterCard, Discover or American express.
If you wish to be billed for veterinary services after the first appointment:
After payment in full at the first appointment, clients who wish to be billed for future veterinary services, rather than pay invoices at each appointment are asked to complete the Credit Card Authorization Form( see below). Upon receipt of the completed Credit Card Authorization Form, we will charge your credit card for veterinary services on the 25th of each month. A copy of your bill and credit card receipt will be mailed or emailed to you depending on your wishes.
Invoices and patient summaries where appropriate are mailed or emailed after each veterinary visit. Our staff is always available to discuss your horse's medical billing statements
Our computer billing cycle closes on the last day of each month when statements that summarize outstanding invoices and the total balance due on account are mailed.
Finance charges are only applied to past due balances (more than 30 days from date of service) at a rate of 1.5% per month. The minimum rebilling charge is $2.00.
Past Due Accounts
Accounts with any portion of an outstanding balance over 30 days from date of service are considered past due. Past due balances (more than 30 days from date of service) are automatically billed to your credit card at the end of each monthly billing cycle. We do not bill beyond 30 days.
A fee of $25.00 is charged for each check returned for non-payment.
Is your horse insured?
If your horse is insured, please plan on paying for our veterinary services directly. We do not bill insurance companies - only patient owners. We strive to complete insurance paperwork once received in a timely manner. Insurance arrangements do not affect when payment for veterinary services is due.
Leasing a Horse?
If you plan to enter into a lease arrangement with another party, please let us know before the lease period begins. We are only able to change billing parties once both parties involved in the lease have contacted our office to authorize us to make adjustments (this process can be accomplished by phone). We are not able to make retroactive billing changes.
We are always available in the office weekdays from 8:00 a.m. to 5:00 pm.